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At Camelstore, every customer enjoys worry-free warranty for defective products. Please note that only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.

To submit a warranty claim, please contact us via email:

Defects covered:

Broken/Stick Zipper
Velcro problem
Elastic hem rope problem/broken
Suture break

Issues not covered:

Normal abrasion
Modified item
For purposes other than the design purpose
UV damage

Normal wear and tear occurs when your clothing or gear finally begins to undergo natural material decomposition and show wear. Fabrics that wear thin, show scratches, stains, discoloration, tearing or tearing, long-lasting water resistance decline, and laminates that lose moisture resistance are considered wear.

For more info please contact us via email:?